Return and Refund Policy

RETURN POLICY
 
Last updated September 02, 2020
 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy.
 
RETURNS
 
All returns must be postmarked within two (2) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
 
RETURN PROCESS
 
To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
 
Plus 385 d.o.o.
Maksimilijana vrhovca 18  
karlovac, 47000  
Croatia
 
Please send the package with the low value, and mark it as a gift. make sure to include your order number and reason for return in the package.  
 
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 
 
REFUNDS
 
After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least fifteen (5) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.
 
EXCEPTIONS    
 
For defective or damaged products, please contact us at the customer service number below to arrange an exchange. 
 
Please Note
           
     ‚óŹ   We will not accept return of product(s) that are not compatible with your system configuration or damaged during shipment to and for or misused by customer / shipping carrier or hold by custom.      
 
 
QUESTIONS
 
If you have any questions concerning our return policy, please contact us at:
+385918958500